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Product Warranties

Warranties

Manufacturer Warranty

All products featured on our website come with full manufacturer warranty. Should a problem arise with the product you purchase please contact Powerbuys and we will advise the next course of action which may include returning the product to our office for assessment or repair. Alternatively you are able to call the manufacturer of the product and locate the nearest service agent to you, and have the product assessed locally.

Extended Warranty Terms & Conditions

We also offer an extended warranty option on most of our products at an additional cost via a third party insurance company. The cost varies between different products, however if you require any further information, or cannot see the "extended warranty" option on the product you wish to purchase, please contact our team on 1300 766 131 to discuss. The terms of the extended warranty program (known as Protector Warranty) are detailed below;

Service and Coverage

The Protector plan will provide coverage for items that suffer a mechanical or electrical defect under normal use and operation in Australia during the cover period. Items must be new and have at least 12 months manufacturers warranty at time of purchase.

Provided that Protector has received the plan price, they will at their option either:
- Pay the costs of any replacement parts and labour required to have an authorised repair facility repair the covered item to normal operating condition; or
- Replace the covered item.

Transport and Freight

The cost of shipping the covered item to an authorised repair facility is not covered by Protector and is at your own risk and expense. If the covered item is a non-portable item, Protector will attempt to appoint an authorised repair facility located within 25 kilometres of where the covered item is located and will pay the call out charges. Where it is not possible to appoint an authorised repair facility within the 25 kilometers radius of where the covered item is located, any call out charges which may be incurred in having an authorised repair facility technician attend to your claim will be at your own expense.

Laptop/Notebook computers are covered by a free onsite pickup and returns service any where within the Metro area only during the cover period. Coverage in Non Metropolitan areas is Return to Base and will be repaired by the nearest, most suitable authorised repair centre as determined by Protector.

Limit of Liability

The maximum limit of liability in respect to any single claim will not exceed the cost of repairing or replacement of the covered item up to the original purchase price. Technological advances may result in a replacement item with a lower price than the original item purchase, taking into consideration, features, quality and specifications of the covered item.

In the event that Protector replace the covered item, the covered item becomes Protectors property and this contract will end with no refund of the plan price. Protector is offered in addition to any rights or remedies conferred upon consumers by law including all other warranties or guarantees.

Additional Benefits

The following benefits also apply to accepted claims:

A. Food Spoilage
If the covered item is a fridge or freezer Protector will reimburse you for food spoiled as a result of a mechanical or electrical defect. The following benefits apply: Fridge/Freezer - Food spoilage up to a maximum of $200 (Inc GST)

B. Replacement Cover
If the original purchase price was Three Hundred Dollars ($300) or less (Inc GST), Protector will replace the covered item with a new item of like kind and quality to the covered item. Technological advances may result in a replacement item with a lower price than the original item purchase, taking into consideration, features, quality and specifications of the covered item up to the original purchase price. (Excludes Mobile Phones)

C. No Lemon Guarantee
If the covered item has been the subject of three separate and distinct repairs that are covered and claimed under either the manufacturers warranty or this plan and a further repair is required, Protector will replace the covered item with a new item of comparable or better quality, specifications or performance, up to a cost not in excess of the original purchase price of the item.

Technological advances and / or manufacturing changes may result in a replacement item being provided that has a lower current purchase price than the original purchase price. Protector reserve the right to make a cash settlement for the original purchase price or to arrange for the issue of a store voucher of equivalent value, in lieu of providing a replacement item.

For the purposes of this No Lemon Guarantee Protector, in its sole discretion, retain the right to determine, as referred to above:

1. Whether three separate and distinct repairs have been undertaken; and

2. Whether a further repair is required.

3. Wear and Tear Coverage
Wear and Tear is covered as a result of normal domestic usage. (Excludes commercial use and petrol driven products).

D. Notebook Computers - Free On-Site Pick up & Return Laptop/Notebook computers are covered by a free onsite pickup and return service any where within the Metro area only during the cover period. Coverage in Non Metropolitan areas is Return to Base and will be repaired by the nearest, most suitable authorised repair centre as determined by us.

To arrange a repair please call 1800 633 676 Monday – Friday 8.30am to 5pm (EST). The Protector claims team will advise you on how to proceed with the repair and what you must do. Make sure you have the purchase receipt and service contract certificate with you at the time you call.

E. Holiday Extension Cover
Cover is extended to cover a mechanical or electrical defect that occurs to the covered item whilst you are traveling outside of Australia on holiday, provided the claim is made within Australia in accordance with the terms and conditions of this Protector. Any repairs undertaken outside of Australia will not be covered under this Protector.

What is not covered

Protector does not cover:

A. Any mechanical or electrical defect or costs that are covered by any other warranty or guarantee whatsoever;

B. Any mechanical or electrical defect caused by or attributable to: failure to follow the manufacturers care, use and maintenance instructions; computer viruses or corruption in the operation system files of the covered item of any kind; electrical, plumbing and other such external connections; inherent defect or design faults; pre-existing defects; recalls; or poor reception / transmission problems from external sources.

C. Accidental damage including but not limited to, scratching, denting and bruising or cosmetic damage in any way.

D. Damage or deterioration to the appearance of the covered item or any covered component.

E. Damage caused by impact of any kind or whilst the covered item is being transported and any consequential loss, damage or liability incurred as a result of a mechanical or electrical defect (including personal liability).

F. Failure of the covered item to perform as expected or advertised whether implicit or not.

G. Any mechanical or electrical defect caused or attributable to any repair, modification, enhancement or alteration performed or attempted by anyone other than the manufacturer, an authorised agent or authorised repair facility.

H. Claims where we have not been contacted prior to the commencement of the repair or claims where we have not issued a work authorisation number.

I. Any accessories supplied with the covered item including but not limited to: head phones, memory cards, or wireless/bluetooth earpieces and other devices.

J. Damage to a covered item or component caused by or attributable to: fire, lightening, flood, earthquake, storm and/or tempest; acts of God, damage from liquids, corrosion, moisture or condensation, sand, rust; theft and/or burglary or attempt thereof; misuse, abuse, accidental damage, malicious damage, aircraft impact, explosion; infestation by insects/vermin; voltage surges, dips, fluctuation and/or power spikes or damage caused by an accessory.

K. Delays from failure of the manufacturer to have replacement parts available.

L. Any repairs required as a result of continued operation of the covered item once a defect or fault has occurred.

M. Any mechanical or electrical defect that was in existence prior to the cover period and any mechanical or electrical defect caused by or attributable to: lack of fluid, fluid contamination or fluid loss; or normal wear where the covered item has an internal combustion engine.

N. Components that require periodic replacement as a part of normal operation including but not limited to: batteries, cartridges, or toner; bulbs and globes (including projector bulbs); leads, fuses, drive belts, hoses, linings; spark plugs or filters.

O. Preventative maintenance checks, cleaning, operator problems or any costs where no mechanical or electrical defect is found.

P. Any mechanical or electrical defect to the screen of a covered item caused by or attributable to: "after image" or "burn in".

Q. Claims where the covered item is found to be operating within the manufacturers normal operating range specifications, including but not limited to fan noise, pixel operation, or screen brightness.